Refund Policy

Refund Policy
Effective Date: [Insert Date]

At Allturf Ltd., we take pride in offering high-quality lawn care products to our residential customers. We want you to be completely satisfied with your purchase. Please review our refund and return policy below.

1. All Sales Are Final

Due to the nature of our products and the seasonal demands of lawn care, all sales are final. We do not offer refunds, returns, or exchanges for products once they have been shipped, unless the item is defective, damaged in transit, or incorrectly fulfilled.

2. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 5 business days of delivery. We will require:

A description of the issue
A photo of the product and packaging
Your order number or invoice

We will review your claim and may offer a replacement product or refund at our sole discretion.

3. How to Submit a Request

To initiate a damage or error claim, please contact us at:

📧 accounting@allturf.ca
📞 (705) 431-0561

Include your name, contact information, order number, and a clear explanation of the issue. Supporting photos are required for any product damage claims.

4. Non-Returnable Items

We do not accept returns for:

Opened or used products
Products damaged due to misuse or improper storage
Items not purchased directly through allturflawncare.ca

5. Refunds (if approved)

If your refund is approved, it will be processed to your original method of payment within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

6. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date